With advances in networking and application technologies, organizations are increasingly challenged to deliver critical business applications and real-time data to workers in the field. Remote access to business-critical data and applications is quickly becoming the standard, and businesses are rising to meet the challenges of enabling their mobile workforce. While remote access capability brings with it new opportunities for businesses, such technologies also present significant management challenges for enterprise IT departments.

Empowering the Mobile Enterprise

Mobility has come of age. To survive and thrive in today’s competitive business environment, companies must have the ability to move business information quickly and securely between the back office and the front lines. This growing demand for mobility creates new challenges for enterprises. IT departments are tasked with protecting valuable corporate information and assets while also making solutions simple and useful for mobile workers.

Field Services

The benefits of mobile solutions for field service are many and wide reaching. Business drivers such as worker productivity, customer service and cost reduction are all positively influenced and the results flow directly to the bottom line profitability of the business. But wireless mobility comes at a cost and the investment required realizing these benefits can be considerable. Intuitively, a case can easily be made for a wireless investment but the days of technology for technology's sake are over. In today's competitive marketplace -- a clear return on investment (ROI) must be shown -- in short the numbers have to stack up.

Our Mobile Field Service solution (MFS) is based on Windows mobile open platform, it enables customer service agents to access and update key information via hand-held devices. While offline, agents can access complete customer, product, and service request data; manage schedules; record work order status, and enter counter readings. Benefits include improved service levels, reduced service costs, faster service response, and optimized resource allocation and utilizations.

Manage the work schedule or your field engineers in real time with our mobile field service system. You can dispatch jobs to field engineers over the mobile network, and get their response of the task status immediately after job completion. Our system can increase staff efficiency and productivity, and help your organization to maintain a high level of SLA towards your important customers.

We provide you with the competitive edge that enables you to deliver the highest quality service whilst keeping control of costs. Our MFS will run on any Windows Mobile PDA and enables you to communicate information with your field based staff in real time via the most appropriate wireless data network.

By eliminating paperwork and it associated (and expensive) administration, increasing efficiency and productivity of your staff, MFS can pay for itself in a very short space of time.

Metering

Utilities face a number of significant challenges - how to increase service levels and efficiencies whilst keeping costs to a minimum in a highly regulated and changing environment.

We can help utilities achieve this by removing administration constraints, improving the quality of communication with field staff and driving consistent adherence to quality, health and safety and workflow processes across the business. Our Mobile Meter Reading solution (MRS) is easily configured to different field mobility needs and is currently being used for:

• Meter reading and exchange
• Asset management
• Repairs and maintenance
• Work quality audits
• Emergency call out
• Inspections

Designed to work collaboratively with different type of systems, our MRS is compatible with all WindowsMobile / CE based handheld devices. It is highly flexible which can integrate with SAP or other customized billing systems. Designed to provide highly reliable meter reading processing capability, our system provides resilience features to eliminate data loss and ensure massive amount of meter reading data get processed everyday.

MRS provides meter reading, re-certification replacement and repair of electricity meters. Since implementing MRS customers have gained other significant benefits.

• Cost savings from increased efficiency
• Engineers have time to complete extra jobs per day
• Improved reporting and adherence to quality processes

Inspection

We help improve the performance and efficiency of your inspectors, agents, caseworkers and officers, by allowing them to spend more time focusing on core functions in the field and less time doing paperwork in the office. Our Mobile Inspection Solutions enable field workers to enter data directly into back end enterprise systems while they are on-site, saving time and money normally spent on travel and paper based filing.

Our MIS improves the efficiency and reliability of field-based reporting and data collection. They are specifically designed to meet the needs of public sector field workers who carry out on-site inspections, audits or investigations in order to satisfy compliance demands.

Use mobile devices to enhance the traceability and operation efficiency of your property / asset management team. Our inspection and patrolling system help the inspectors to prepare patrolling routes, record inspection results and event notes, store related images and photo taken and generate management reports. It greatly reduces paperwork and ensures the data consistency and provides performance measurement.

We are the only supplier of mobile inspection solutions that can provide every part of a complete end to end solution – from mobile devices and applications to secure and private wireless networks, back-end enterprise integration, end user support and expert consultation.

Whether you are looking to connect a mobile inspection solution to your existing enterprise system or a hosted or shared system, we can build a mobile inspection solution that best suits your needs.

Our solution allows organizations to:

• Improve the efficiency and automation of inspections, audits and on-site reporting. Replace pen and paper based reporting with automated data collection and entry.
• Improve the timeliness and accuracy of field-collected data. Reduce errors through automatic error checking, and by enabling field workers to enter data directly into enterprise system without re-keying.
• Lower costs: Eliminate printing costs and re-assign administrative workers into more strategic roles.
• Meet the mobile needs of workers. We offer a comprehensive and secure suite of ruggedized devices, mobile office applications, custom solutions, hosted services and strategic partner solutions.

Property

We help improve the performance and efficiency of your inspectors, agents, caseworkers and officers, by allowing them to spend more time focusing on core functions in the field and less time doing paperwork in the office. Our Mobile Property Management Solutions enable field workers to enter data directly into back end enterprise systems while they are on-site, saving time and money normally spent on travel and paper based filing.

Our solution improves the efficiency and reliability of field-based reporting and data collection. They are specifically designed to meet the needs of public sector field workers who carry out on-site inspections, audits or investigations in order to satisfy compliance demands.

Use mobile devices to enhance the traceability and operation efficiency of your property / asset management team. Our inspection and patrolling system help the inspectors to prepare patrolling routes, record inspection results and event notes, store related images and photo taken and generate management reports. It greatly reduces paperwork and ensures the data consistency and provides performance measurement.

Inventory

Mobile computing and advanced data capture can streamline inventory management from receiving to stock takes. With a quick scan of a bar code, inventory is instantly visible from the moment the delivery arrives and can be instantly reconciled with the order. The end result of this real-time and highly efficient process is that errors can be immediately addressed and out-of-stock situations can be avoided.

With our Inventory Management Solutions, manual inventory is a thing of the past and that means your inventory is more accurate.

Staying well stocked with the supplies and products you need to run your operation helps you provide consistent service to your clients.

Eliminate errors and oversights resulting from managing your inventory manually, increase staff productivity through the automation of time-consuming inventory management processes.

Reduce costly out-of-stocks

• Eliminate the cost of carrying surplus inventory by accurately tracking your current inventory and using historical data to forecast future inventory needs.
• Improve guest satisfaction by always having the items and ingredients your guests want available and proactively alerting them when the items are not available.

Document Management

Digitalize the document warehouse. Equipped with 1-D & 2-D barcode imager and RFID-enabled handheld, our document management system helps the stock-in and loan process fully automated, and assists users to locate the target document in seconds out of millions of documents inside the document library.

This RFID document management solution integrates RFID smart labels and multi-tag RFID reader to allow organisations to manage document more efficiently.

With the RFID label adhesive on each document, information such as its location, the basic information can be tracked in real time. This RFID label has long-range identification up to 5m-6m and can be rewritten more than 100K times.

Integrating RFID smart label and RFID reader, document management solution can be deployed and tracked automatically as the tagging documents checks in or out.